Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
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Select on the taskbar, and type . The button will appear. To the right of it, select > .
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At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
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Type and select
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Type and select .
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Type and select .
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Type and select .
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Type and select .
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If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.
Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.
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Select on the taskbar, type , and then select from the list of results.
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Expand , and locate the network adapter for your device.
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Select the network adapter, press and hold (or right-click), and then select > check the check box > .
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After uninstalling the driver, select > > .
After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.
If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:
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Select > > > > .
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Select the most recent update, then select .
If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:
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Select on the taskbar, type , and then select from the list of results.
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Expand , and locate the network adapter for your device.
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Select the network adapter, press and hold (or right-click), then select > , and then follow the instructions.
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After installing the updated driver, select > > if you're asked to restart, and see if that fixes the connection issue.
If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. You’ll need to know the PC manufacturer and model name or number.
Do one of the following:
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If you couldn’t download and install a newer network adapter driver, hide the update that’s causing you to lose your network connection. To learn how to hide updates, see .
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If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select > > > .
Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.
This can help solve connection problems you might have after upgrading from Windows 10 to Windows 11. It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
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Select > > > > .
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On the screen, select > to confirm.
